Refund and Return

Customer Care

At VIVIFIE, we prioritize product quality. Each item undergoes through inspection before leaving our factory. If you receive a product that appears defective or damaged, please contact us immediately with your order ID, along with product pictures or videos, at services@vivifie.com. Our team will respond promptly to resolve the issue in the best way possible.

Customer Service Hours

Business Days: Response within 24 hours

Weekends and Holidays: Response within 48 hours

Order Cancellation

You can cancel your order at no cost before it is shipped. To cancel, simply send an email with your cancellation request to services@vivifie.com.

Please note, once your order has been shipped and the tracking number provided, it cannot be canceled.

Shipping Policy

We offer reliable and fast shipping services. Delivery times vary based on your location and selected shipping method. For more details, visit our Shipping Policy page.

Order/Refund Policy

If you cancel your order before it is shipped, we will issue a full refund promptly.

For returns, once the products are received and inspected, a refund will be processed. Please note that a 15% restocking fee will be deducted from the order total.

If your product arrives defective or damaged, please contact us immediately with photos or videos at services@vivifie.com. We will arrange for a replacement or a full refund.

Refund processing time: 1-3 business days.